Return Policy

We want you to be completely satisfied with your purchase. If for any reason, you are dissatisfied with a product purchased from our site, we ask you to please contact our customer service department as soon as possible and we will do everything in our power to resolve the issue.

If your package has arrived damaged please contact us as soon as possible, but no later than 48 hours after delivery, so we can claim this to the carrier. In this case the new package will be shipped to you as soon as possible free of charge. It is also important that you hold onto any remnants of the packaging or products that were damaged as well as the packing slip that was included in the shipment so that evidence of the damage and proof of contents can be provided to the shipper if needed.

In case of a defective product, due to manufacturer’s policies, Prime Wholesale cannot accept returns of the items for exchange, replacement or credit. Please contact the manufacturer for any warranty inquiries and claims.

In case of undeliverable address, refused packages, etc. original shipping fees is non-refundable. An automatic 15% restocking fee applies to all such returns. The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment.

Most products can be returned for either a Refund or Replacement for the same item within 14 days from delivery. All returns must be unused, contain all original boxes with blank warranty cards, accessories and documentation provided by the manufacturer. All refunds are subject to 15% restocking fee. All shipping, packaging, handling and related charges will not be refunded.

Typical turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).


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